BDC Representative — Sales and Service

Léveillé Mazda Laval | Laval, QC

Job Description:

We are expanding our BDC team and looking for a dynamic, results-driven individual who is comfortable on the phone and knows how to turn calls and inquiries into appointments that show both in sales and service.

You will play a key role in the customer journey by understanding each customer’s needs, scheduling the right appointment, confirming it, following up consistently, and working closely with our sales and service teams.

Responsibilities:

    • Handle incoming calls with professionalism and energy
    • Identify customer needs and convert inquiries into appointments that show, for both sales and service
    • Make outbound calls, follow up with customers, and confirm appointments based on assigned lists and priorities
    • Maintain complete and accurate records in the CRM—no “ghost” appointments
    • Provide service advisors with all relevant customer information and escalate sensitive situations when required
    • Contribute to weekly volume and quality targets, including CSI and overall customer experience
    • Work closely with the BDC Manager and the rest of the team to ensure consistent coverage

What We’re Looking For:

    • Great energy, a positive attitude, a strong drive to succeed, and a team-first mindset
    • Genuine confidence on the phone and a passion for customer interaction
    • Strong organizational skills, attention to detail, and consistency in follow-ups
    • A performance-driven mindset—you enjoy setting goals and exceeding them
    • Strong computer skills and the ability to quickly learn a CRM system
    • Call centre, customer service, or automotive experience is a strong asset
    • Bilingualism in French and English is an asset

What We Offer:

    • Compensation: weekly base salary, commissions on appointments that show, and performance-based bonuses
    • Group insurance benefits
    • Strong business volume and an established customer base
    • A growing family-owned company with strong management support
    • Established tools and processes, with an expanding team

Location: 1625 Saint-Martin Boulevard East, Laval, QC

Sound like you? Send us your application via Auto-jobs.ca—we look forward to meeting you.