Customer Service and Follow-ups Attendant

Come join a family-owned company and an amazing, energetic team!

RESPONSIBILITIES:

- Contact customers and handle incoming calls, emails, text messages and online inquiries to schedule vehicle maintenance;
- Reach out to existing customers to promote manufacturer-recommended maintenance services and, when applicable, other after-sales services and promotions as directed by management;
- Schedule and confirm appointments;
- Contribute to achieving team objectives;
- Manage Toyota alerts (vehicle maintenance);
- Prepare activity reports;
- Conduct customer satisfaction calls;
- Perform any other duties requested by the immediate Supervisor.

REQUIREMENTS AND SKILLS:

- Customer service experience;
- Excellent telephone communication skills;
- Enjoy teamwork and problem-solving;
- Ability to manage multiple follow-ups simultaneously.

BENEFITS:

- Full-time, 40-hour workweek;
- Group insurance and online telemedicine;
- Social club committee that organizes memorable activities with colleagues;
- A workplace where we work hard while maintaining a positive atmosphere and sharing plenty of laughs;
- Closed on weekends.

Send your CV via Auto-jobs.ca.