Assistant Service Manager

Assistant Service Manager

Velocity Truck Centre Canada
Location: Lloydminster, AB
Job Type: Full-Time, Permanent
Salary: $115,000 - $130,000 per year + Bonus Eligibility

We are looking for a motivated and experienced Assistant Service Manager to join our team in Lloydminster. This is an exciting opportunity for a service professional who is passionate about customer service, operational excellence, and developing their leadership career within the heavy-duty truck industry.

Position Summary

The Assistant Service Manager plays a key role in supporting the daily operations of the Service Department. Working closely with the Service Manager, technicians, service advisors, and customers, this position helps ensure efficient workflow, quality repairs, and an outstanding customer experience.

Key Responsibilities
 

• Assist in managing the daily operations of the service department, including scheduling, dispatching, and workflow coordination.
• Support service advisors and technicians with work order management, parts sourcing, and repair timelines.
• Serve as a primary point of contact for customers regarding repair status updates, estimates, and service concerns.
• Monitor technician productivity and help ensure repair quality meets both company and OEM standards.
• Assist with warranty administration, documentation, and communication with manufacturers.
• Support the onboarding, coaching, and development of service department employees.
• Maintain a safe, organized, and efficient shop environment.
• Provide leadership coverage and operational support during the Service Manager's absence.
• Contribute to continuous improvement initiatives focused on customer satisfaction, operational efficiency, and profitability.

Qualifications
 

• Minimum 3 years of experience in a service-related role such as Service Advisor, Service Coordinator, Shop Foreman, Lead Technician, or similar position within the heavy-duty truck, transportation, equipment, or automotive industry.
• Strong understanding of truck and equipment repair processes, service operations, and industry terminology.
• Excellent organizational, communication, and problem-solving skills.
• Proven ability to work collaboratively and lead teams in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Valid driver's license required.
• Class 3 or Class 1 driver's license is considered an asset.

What We Offer
 

• Competitive salary of $115,000 - $130,000 annually
• Performance-based bonus eligibility
• Comprehensive benefits package
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive team environment and strong safety culture
• Stable employment with a respected industry leader

Working Conditions
 

• Moderate noise level
• Minimal lifting and carrying requirements
• Occasional standing, bending, climbing, and kneeling as required in a service department setting

Join Velocity Truck Centre Canada

If you're an experienced service professional ready to take the next step in your career and help lead a high-performing team, we want to hear from you.

Apply today and become part of a team that keeps the transportation industry moving forward.

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.