Parts Clerk

At Honda de Terrebonne, our passion is what makes you happy

Do you love parts, inventory management, and working as part of a team to help customers, technicians, and technical advisors... and does seeing tires just make you happy?

Honda de Terrebonne wants to meet you for one of our positions in the parts department—a parts clerk position is now available.

If you’re looking for a role with a variety of challenging tasks and an environment where teamwork is a priority, we’re waiting for you!

We’re a family-owned business with over 50 employees dedicated to delivering the highest level of customer satisfaction. We’ve been experiencing steady growth since 1987.

Honda products are proudly represented and serviced by our team.

We offer an exceptional work environment appreciated by both staff and customers, a management team that is very attentive and recognizes your qualities and performance, and a highly competitive compensation package.

The ideal candidate must demonstrate attention to detail, a positive attitude, be a good team player, and be passionate about challenges and success.

The candidate will advise customers at the counter, over the phone, or via email, and assist technicians, technical advisors, and sales representatives.

Responsibilities:

    • Help customers select parts efficiently and provide high-quality service to both in-store and external customers;
    • Inform customers about accessories and special offers;
    • Ensure that customers are aware of the full product line;
    • Answer phone calls and/or emails, provide pricing, and offer any other information;
    • Reach out to regular customers by phone;
    • Ensure that internal parts requests are billed on the after-sales service repair order;
    • Process payments from retail customers or obtain credit authorization;
    • Ensure that all customers receive their copy of the invoice;
    • Issue credit for returned parts, verifying the existence of the original invoice or its number to confirm the purchase and price;
    • Maintain organized records of all repair orders, invoices, insurance estimates, and special-order parts;
    • Follow up on pending orders;
    • Check, on a weekly basis, the records of orders to be picked up by customers or delivered to their locations, as well as pending orders;
    • Ensure that unclaimed items that are no longer in demand are returned to suppliers or stored;
    • Restock assigned inventory daily;
    • Organize and fulfill orders from inventory;
    • Organize orders for daily shipping, delivery, or pickup;
    • Label parts to be returned for replacement and parts to be recycled in accordance with the manufacturer’s policies;
    • Notify the parts manager in the event of a stockout or when immediate attention is required regarding workshop equipment;
    • Identify out-of-stock parts from an external source and place an urgent order if necessary;
    • Notify the technical advisor and the customer upon receipt of special-order parts;
    • Participate in the annual parts return process;
    • Assist field sales representatives in fulfilling their orders;
    • Distribute workshop tools requested by technicians and track their use;
    • Ensure that counters are clean and tidy;
    • Clean computers and printers daily;
    • Collaborate with the parts manager to maintain a program for tracking lost sales;
    • Stay informed about all new and updated products;
    • Assist with receiving merchandise as needed;
    • Help keep the parts department clean;
    • Deliver parts to technicians as needed.

Knowledge of the following computer systems:

    • Microsoft Office suite, such as Excel and Word;
    • Manufacturer systems such as E-biz;
    • DMS such as Serti;
    • Supplier ordering system.

Miscellaneous tasks:

    • Attend meetings;
    • Present yourself professionally;
    • Perform other duties as needed and as directed by management.

Submit your resume via Auto-jobs.ca.

Skill card of the Laurentides-Lanaudière CPA.