Job details
Job description
The Service Advisor communicates directly with the customer and works to meet their expectations regarding maintenance and repairs. This position serves as the liaison between the mechanic and the customer. Strong communication and customer service skills are essential to succeeding in this role and enhancing the customer experience.
Customer service:
• Provide excellent customer service and demonstrate a consistent commitment to meeting the needs of the customer and their vehicle;
• Respond promptly to customer inquiries, whether by phone or in person;
• Understand the customer’s needs and offer a comprehensive solution;
• Share ideas and suggestions to enhance the customer experience;
• Promptly resolve customer issues;
• Handle sensitive situations professionally;
• Ensure effective communication with customers during repairs or maintenance work.
The ideal candidate must have at least 2 years of experience in the automotive industry in Canada. Training will be provided on-site.
Submit your resume via Auto-jobs.ca.
