Service Advisor (Go Dodge Surrey)
Job details
Job description
Job Description
Automotive Service Advisor - Go Dodge Surrey
Surrey, British Columbia
Schedule: Monday to Friday, 8:00 a.m.-5:00 p.m.-no evenings
Go Dodge Surrey is looking for an experienced Automotive Service Advisor with hands-on CDK Service experience.
You will guide customers through the complete dealership service process-from the initial vehicle write-up and repair estimate through updates, approvals, and final delivery.
If you are organized, customer-focused, and comfortable coordinating a busy flow of repair orders, this could be a strong next step in your automotive career.
Why This Role Stands Out
- Monday-to-Friday schedule
- No evening shifts
- Expected annual compensation of $50,000-$85,000
- Unionized position under the applicable CBA
- Busy automotive service department
- Three weeks of vacation in your first year
- Health and dental coverage
- Health and Lifestyle Spending Account
- Ongoing training through Go Auto University
- Career advancement through Go Auto's promote-from-within culture
What You'll Do
- Welcome customers and identify their vehicle-service needs
- Open, manage, and document repair orders in CDK
- Explain maintenance and repair recommendations clearly
- Review estimates and obtain customer authorization
- Coordinate repair progress with technicians, parts, and service management
- Keep customers informed about repair status, costs, and completion times
- Recommend appropriate maintenance based on vehicle needs
- Follow up on declined work and future service requirements
- Help resolve customer concerns professionally
- Ensure repair-order information is complete and accurate
- Build long-term customer relationships based on trust and reliable communication
What You Bring
- Previous experience using CDK Service is required
- Automotive service, dealership, customer-service, or related experience
- Strong communication and problem-solving skills
- Ability to manage multiple customers and repair orders simultaneously
- Confidence explaining estimates and repair recommendations
- Strong organization, follow-up, and documentation skills
- A calm and professional approach in a busy environment
Nice to Have
- Previous Service Advisor experience in an automotive dealership
- Chrysler, Dodge, Jeep, or Ram dealership experience
- Experience with warranty, internal, and customer-pay repair orders
- Knowledge of dealership service performance measures such as CSI, customer-pay sales, and hours per repair order
Why Go Auto?
- Go Auto supports long-term career development through ongoing training, internal advancement opportunities, and access to Go Auto University.
- Three weeks of vacation in your first year, increasing with tenure
- Health and dental coverage for you and your family
- Health and Lifestyle Spending Account
- Employee Investment Program with a guaranteed 10% return, with the potential for up to 16%, subject to program terms
- Ongoing learning and career-development opportunities
Ready to bring your CDK experience to Go Dodge Surrey?
Apply today and tell us about your experience working in an automotive service department.
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