Service Manager

Job description:

Brossard Mitsubishi is looking for a passionate, inspiring, and results-driven Service Manager to join its team.

Recognized as the #1 Service Department in Canada within the Mitsubishi dealer network in 2025, our dealership continues to grow and is seeking a leader who can uphold our high standards of excellence while helping drive the continued evolution of our operations.

We are looking for someone who is ready to lead a high-performing service department, support an experienced team, and play a key role in customer satisfaction, operational performance, and profitability.

Your role:

As Service Manager, you will be responsible for the overall management of the after-sales service department, overseeing both day-to-day operations and team leadership. You will ensure operational efficiency, foster employee engagement, deliver an exceptional customer experience, and achieve the department’s financial objectives.

Key responsibilities:

- Manage, optimize, and develop the service department;
- Plan, supervise, and optimize daily operations;
- Lead, motivate, and develop the team, including Service Advisors, Technicians, and other staff;
- Prepare work schedules based on operational needs and customer demand;
- Ensure compliance with internal standards and operating procedures;
- Deliver an outstanding customer experience and handle complex customer situations;
- Monitor key performance indicators (KPIs) and implement action plans;
- Work closely with the Sales, Parts, and Administration departments;
- Participate in recruiting, onboarding, and training team members;
- Ensure compliance with occupational health and safety standards;
- Maintain a strong presence on the service floor and support daily operations;
- Perform other related duties as required.

Qualifications:

Experience and education:

- Education in management, automotive technology, or a related field (or equivalent experience);
- Minimum of 2 years of experience as a Service Manager (required);
- Previous automotive dealership experience (a strong asset).

Key competencies:

- Strong leadership with a hands-on management style;
- Customer-focused with a results-oriented mindset;
- Excellent organizational and planning skills;
- Solid understanding of after-sales service operations;
- Ability to improve team performance and optimize operational processes.

Personal qualities:

- Self-motivated with strong initiative;
- Able to perform well under pressure and during peak periods;
- Excellent communication skills;
- Team-oriented and collaborative;
- Strong sense of responsibility and attention to detail;
- Committed to continuous improvement.

Working conditions:

- Permanent full-time position;
- Competitive salary based on experience, plus a performance bonus program;
- Group insurance plan;
- Modern, dynamic, and growing work environment.

Benefits:

- Dental insurance;
- Disability insurance;
- Supplemental health insurance;
- Life insurance;
- Paid time off;
- Company events;
- Employee discounts;
- Onsite parking.

Ready to take your career to the next level with one of the top-performing service departments in the country?

Apply today through Auto-jobs.ca.