Service Administrator (Performance Hyundai)

Description

Position at Performance Auto Group 

Drive for Excellence

Performance Hyundai is the top rated guest satisfaction Hyundai Dealer in Canada. An international award winning team for consecutive years, we have been consistently recognised for our commitment to excellence in sales, service and guest satisfaction. 

Performance Hyundai is currently seeking a Service Administrator to join our dynamic team in St. Catharines. The ideal candidate will be a people person and a self-starter with strong communication skills.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
 

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:
 

• Address all customer inquiries via phone calls and emails related to the service department.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Utilize systems and procedures to deliver exceptional customer service in all interactions.
• Schedule service appointments for client vehicles in a courteous and efficient manner.
• Correspond with clients to confirm service appointments, confirming time, date and transportation needs.
• Organize the appointment schedule and keep it up-to-date.
• Execute tasks in a fast-paced environment with multiple deadlines.
• Confirm service appointments (time and date) and transportation needs with clients.
• Ability to execute tasks and work with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed:
 

• High School Diploma or GED is required.
• 2 years of customer service and/or cashier experience.
• CDK experience is considered as an asset
• 1 year of automotive experience or equivalent is preferred.
• Must have a valid Ontario Driver's License and good driving record.
• Ability to navigate and utilize computers at an advanced level.
• Possess exceptional interpersonal skills.
• Outstanding verbal and written communication skills.
• Work well under pressure in a fast-paced environment.
• Must be reliable and able to work productively with minimal supervision.
• Quick thinking to provide creative solutions that address customers' needs and concerns.
• Ability to work flexible hours and work around a changing schedule.

What's in it for you?
 

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge and experience***

Job Type: Permanent - Full Time 
Salary: $18 per hour

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us. 

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