Dispatcher / Customer Service Representative (CSR)

Job Summary

This role is responsible for managing the daily operations of trucks, trailers, and ensure that accurate transportation data is recorded. In addition, you will handle customer inquiries on a day-to-day basis and deliver the exceptional service in a timely manner. This position is also accountable for upholding the company's values, rules, and standards to maintain a high level of customer satisfaction.

Competencies
 

• Accountability
• Communication
• Result Orientation
• Risk Management (Health & Safety)
• Service Orientation
• Teamwork

Job Duties
 

• Respond to customer calls, emails and quotes generated through our website.
• Assist existing and potential customers in providing quotes, orders and necessary follow ups.
• Process customer orders received through our portal, email, fax and telephone.
• Pre-call orders, update the order and documenting entry of notes.
• Office filing
• Provide inspection reports to our claims department when requested.
• Daily dispatch of trucks.
• Daily review of loads.
• Communication with fellow staff members, drivers, customers, Fleet Dept, and other offices.
• Open and frequent communication link with customer service group.
• Monitoring on time services.
• Providing reports to OEMs.
• Assist drivers with company handheld and printer issues in collaboration with our information technology department.

Education & Experience
 

• Completion of high school certificate.
• 2 - 3 years of experience in customer service.
• 3 - 5 experience in prior dispatch position dealing with vehicle transportation would be a strong asset.
• Knowledge of Canadian geography.
• Hands on experience in operations / dispatch duties.
• Ability to manage priorities efficiently and make quick educated decisions.
• Customer oriented and a team player.
• Knowledge of Microsoft Office programs.
• High attention to details and well organized.
• Good communication skills.
• Pleasant attitude.
• Fluent in English.
• Previous experience in automotive industry would be an asset but not mandatory.

Physical Demand
 

• Ability to walk up to 100 - 200 meters on compounds
• Full ability to Stand.
• Ability to sit for more than 1 hour.
• Full Ability to lift up to 50 lbs
• Ability to climb stairs more than 10 steps.
• Ability to climb ladder more than 6 steps.
• Ability to Drive a car.
• Ability to view computer screen for long periods of time.

Work Environment
 

• Work Hours: 8 hours per day, Monday to Friday 8.00 am - 4.30 pm, 30 min Lunch.
• Occasional Overtime as required.
• Indoors Office.
• Outdoor Compound with vehicles.
• Exposure to weather conditions.
• Will be required to attend quarterly (or as needed) Driver meetings for part day on weekend (Post Covid).