Body Shop Administrative Assistant (Merlin Ford Lincoln)

Job Description

Administrative Assistant-Merlin Ford Lincoln - Body Shop
Be the Engine Behind a High-Performing Body Shop

Every smooth repair process starts long before a vehicle enters the shop.

At Merlin Ford Lincoln, our Body Shop is known for precision, quality workmanship, and a strong commitment to customer experience. We're looking for an Administrative Assistant who can help keep operations running seamlessly from the first estimate to final delivery.

This is a key support role within a fast-paced environment where organization, communication, and accuracy directly impact customer satisfaction and shop efficiency.

If you're detail-oriented, calm under pressure, and enjoy keeping things moving behind the scenes, this could be a strong fit.
Why This Role Matters

The Body Shop depends on strong coordination and communication to deliver a seamless customer experience.

From scheduling and documentation to customer updates and repair order management, your work ensures that every vehicle flows efficiently through the repair process and every customer feels informed and supported.
What You'll Do
 

• Schedule and manage appointments, estimates, and follow-ups
• Create and maintain repair orders accurately and efficiently
• Process payments and maintain detailed customer records
• Organize and manage customer files and required documentation
• Coordinate vehicle check-in and check-out before and after repairs
• Communicate updates to customers throughout the repair process
• Direct inquiries and feedback to the appropriate team members
• Support general administrative tasks as needed to keep operations running smoothly

What You Bring
 

• Previous experience in customer service, administration, or a service-based environment
• Strong proficiency in Microsoft Office and general computer systems
• Excellent communication skills, both written and verbal
• Strong organizational skills with the ability to multitask and prioritize
• Sound judgment, reliability, and attention to detail
• Ability to work independently in a fast-paced environment
• Valid Class 5 driver's license and clean driving record

Why You'll Love It Here

A Critical Role in a High-Performing Team

You'll be part of a Body Shop that takes pride in quality, efficiency, and customer care. Your role helps ensure everything runs smoothly from intake to delivery.

A Team That Works Together

You'll work closely with technicians, estimators, and service teams in a collaborative environment where communication and teamwork are essential to success.

Training and Career Development

Through Go Auto University and hands-on experience, you'll gain exposure to dealership operations and opportunities to grow into other administrative, service, or leadership roles.

Industry-Leading Benefits

Comprehensive health and dental coverage, a health spending account, and vacation time that grows with your career. Start with three weeks after your first year, four weeks after five years, and five weeks after ten years.

Employee Investment Program

Share in the success of the company through our Employee Investment Program, offering a guaranteed annual return of up to 10%, with the potential to earn up to 16% based on performance.

A Company That Invests in People

At Go Auto, growth is built into the culture. Many team members start in administrative roles and move into service advising, management, and other leadership paths.
Ready to Join the Team?

If you're organized, dependable, and ready to build a long-term career in the automotive industry, we'd love to hear from you.

We don't build jobs. We build careers. Ask us about some of our many success stories during your interview.