After Sales In-Dealership Trainer

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com to know more . 

Job Description:
The After Sales In Dealership Trainer is responsible for facilitating service drive process training in dealerships along with coaching individual employee on the proper customer treatment . The after sales trainer will be responsible for performance improvement for dealership service professionals and is a primary liaison between the corporation and dealership personnel.
Responsibilities include but not limited to:

• Deliver training to over 200 Service Advisers and 50+ Service Managers at 50+ dealerships
• Deliver process training to designated dealerships
• Initiate performance improvement at the dealership level to positively impact customer advocacy
• Understand and effectively communicate Performance Academy content while displaying confidence in the curriculum
• Communicate training schedule and logistical requirements to maximize efficiency and minimize expense
• Thoroughly understand all corporate training programs, certification, corporate programs and market initiatives to effectively communicate to dealership personnel
• Support and partner with Business Center personnel on various initiatives to promote increased customer advocacy
• Act as a Liaison between corporate and dealership
• Adhere to all Corporate Process Guidelines regarding Business Expense and Travel Policy
• Represent Performance Institute in a professional manner at all times
• Strive to meet or exceed all established corporate objectives

Comments for Suppliers: 

• Successful candidate must have in dealer experience and must be CAN FR bilingual.
• 30 hours max, this will be on a per course basis
• Fully remote position

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.