Service Advisor - Mercedes-Benz (Regina)

Company:
102150880 Saskatchewan Ltd./DBA Mercedes-Benz Regina

Are you ready to be the trusted link between our customers and our technicians?

If you're driven by customer trust, clear communication, and a fast paced environment, we'd love to meet you. We're looking for a high energy Service Advisor to act as the vital "go-between" for our service team and our valued clients.

As an integral part of our service department, you're not just writing orders, you're a problem solver. You'll work closely with customers, service technicians and the dispatcher to sell, schedule and coordinate service work, ensuring a seamless and exceptional experience from start to finish.

What You'll Do (The Mission)

Your goal is to deliver an outstanding customer experience that builds long term loyalty.
 

• Be the Face of the Shop: Welcome customers, record vehicle details (including mileage) and set the tone for a positive experience
• The Diagnostic Duo: Partner with technicians to identify vehicle concerns, including test driving when required and communicate findings clearly to customers
• Consultative Selling: Recommend maintenance and repairs based on inspections, service history and manufacturer guidelines
• Command Center: Prepare accurate and detailed repair orders, including cost and time estimates and obtain customer authorization
• Scheduling & Coordination: Schedule service appointments, coordinate with the dispatcher to determine promised completion times, and ensure workflow efficiency
• Parts & Progress Oversight: Work with the parts department and monitor repair progress, updating customers and obtaining approval for any additional work
• Follow Through: Maintain regular communication with customers through their preferred channels and ensure satisfaction upon completion
• Final Delivery: Review completed work and associated charges with customers to ensure full understanding and confidence
• Operational Excellence: Ensure repair orders are accurate, updated and properly closed; maintain current pricing and documentation
• Vehicle Care: Ensure customer vehicles are properly handled, secured and parked, with keys managed safely
• Quality Focus: Maintain high standards to minimize repeat visits and maximize customer satisfaction

What You Bring to the Table

We're looking for a results driven professional who thrives on connection and performance.
 

• Personality: Energetic, professional and positive approach throughout the day
• Communication: Strong listening skills with the ability to translate technical information into simple, clear language
• Sales Savvy: Ability to recommend services confidently and build trust with customers
• Attention to Detail: Ability to prepare accurate repair orders and manage multiple priorities
• Basic Skills: Solid math skills and ability to read and understand manuals, instructions and safety guidelines
• Professionalism: Courteous attitude with a clean and organized work style and appearance
• Team Collaboration: Ability to work effectively with technicians, dispatch and parts departments
• Requirements: Valid Driver's License with an acceptable driving record

Why You'll Love It Here

You won't just be an employee, you'll be the bridge that keeps our customers confidently on the road. From vehicle walk arounds and test drives to delivering trusted advice, no two days are the same.

Ready to shift your career into high gear? Apply today!

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.