Performance Manager - Body Shops

Company:Driven Brands

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience. 

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad - for careers, for dreams, and for people driven to do great things. 

Every day, we fuel the pursuit - for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together. 

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible - together.

JOB DESCRIPTION:

Performance Manager - Body Shops

Remote, Canada; ~30-40% travel

Do you work in the body shop industry? Are you ready to take your career to the next level?

The Performance Manager - Body Shops (Franchise Performance Manager) will be responsible for ensuring strategic and operational consistency between sales and operations activities to improve overall performance, client satisfaction and growth of the CARSTAR Canada network. This person brings a solid understanding of body shop operations due to in-depth experience in the industry.

This individual will be responsible for overseeing and managing franchise performance of locations across Canada. The role ensures that locations meet and exceed performance expectations regarding but not limited to customer service, operational goals, equipment, and KPI targets (specific to insurer scorecards).

What you'll Drive: 
 

• Interdepartmental coordination: Act as the primary link between sales and operations teams to foster seamless communication, better understanding of common goals, and strategic alignment.
• Engage in scheduled conversations with insurers to set goals for enhancing the CARSTAR network and insurance relationships.
• Review and enhance the insurance contracts, specifically the guidelines and various allowances given to CARSTAR centers.
• Development of integrated processes: Create and implement processes that allow for a better transition between sales targets/objectives and operational capacity.
• Performance data analysis: Analyze the performance indicators of the two departments to identify gaps, growth opportunities, and areas for improvement.
• Strategic Development Collaboration: Participate in the development of the CARSTAR network expansion strategy, ensuring that it is realistic, coherent, and supported by available resources.
• Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency.
• Conduct regular process audits of location operations.
• Develop and implement repair efficiency strategies to increase tech efficiencies and revenue targets and growth.
• Provide leadership and mentorship to location owners, managers, and staff to promote a positive work environment and foster employee development.
• Work in coordination with Training and Development to deliver training sessions on various specialized programs, repair procedures, equipment, etc.
• Future: Help create a section in Collision U to content related to specialized and dedicated programs.

What you'll Bring:
 

• Minimum of 5-7 years of experience in the collision industry in an operational and/or management role.
• Understanding of body shop processes and procedures such as disassembly, repair, and insurance estimation.
• Significant experience in sales, operations or corporate development management functions.
• Strong project management, communication and cross-functional leadership skills.
• Ability to work in a matrix environment and influence without direct authority.
• Strategic vision combined with a concrete understanding of the operational realities of the network.
• Ability to analyze KPI data and develop action plans to improve performance.
• Bilingual in English and French is an asset.
• Willingness to travel up to ~30% within Canada.

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Position Location:
Ontario

Compensation Range:
$76,900.00 - $137,400.00

Compensation Frequency:
Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.