Insurance Services Seller Support Specialist

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. 

The Seller Support role provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the Specialist offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed and understanding client needs and offering solutions and support.

This is a fully Remote role, must be located within Toronto, ON and travel into office occasionally.

Essential Duties:
 

• The position may expand to include Chat and Email Customer Support.
• Answer and place calls in a professional manner.
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution and use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Required Skills & Experience:
 

• Two years of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed
• Computer proficiency (MS Office Word / Suite).
• Typing speed 45 words per minute.
• Excellent communication skills - verbal and written.
• Must be able to work under pressure and meet time-sensitive deadlines.
• Must be able to work independently with little supervision.
• Must be able to view a computer screen for a significant portion of the workday.
• Strong organizational skills

Compensation: $24.60 - $27.71 hourly/CAD

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.