Tier 1 IT Support Technician - Capital Automotive Group

Company:
Capital Automotive Group Inc./ DBA Capital Automall

Join Our Team

At Capital Automotive Group, technology plays a critical role in keeping our dealerships running smoothly. We're looking for a Tier 1 IT Support Technician who enjoys solving problems, helping people, and making technology easier for others.

This role is the front line of our IT team - the person employees turn to when they need help. If you're someone who takes pride in figuring things out, supporting your teammates, and continuously learning new technologies, we'd love to meet you.

You'll work with a supportive IT team while helping multiple dealerships across Alberta stay connected and productive.

What You'll Do

Be the First Line of Support
 

• Respond to help desk requests through phone, email, chat, and in-person support.
• Help employees get back to work quickly by diagnosing and resolving technical issues.

Troubleshoot & Solve Problems
 

• Support Windows and macOS environments.
• Resolve issues related to Google Workspace, Microsoft 365, network connectivity, and peripherals such as printers and scanners.

Deploy Technology
 

• Set up and deploy new workstations from unboxing to desk.
• Image, configure, and install hardware and software for new employees.

Protect Our Systems
 

• Perform password resets and access requests following strong security protocols to protect company data.

Improve How We Work
 

• Contribute to our internal knowledge base by documenting solutions and improving procedures.

Work with Vendors
 

• Coordinate with third-party vendors for warranty repairs or specialized support.

Collaborate with the IT Team
 

• Escalate complex issues to Tier 2 support with detailed notes and diagnostics.

What Makes Someone Successful in This Role

A Helpful Mindset
You enjoy helping others and remain calm and patient when someone is having a frustrating tech problem.

Problem-Solving Curiosity
You like digging into problems and researching solutions before asking for help.

Strong Prioritization Skills
You can manage multiple requests and focus on what has the biggest impact on the business.

Clear Communication
You can explain technical concepts in simple, understandable language.

Physical & Logistical Requirements
 

• Ability to lift up to 50 lbs (printers, monitors, UPS units, etc.)
• Comfortable using basic tools for equipment installation
• Valid driver's license with a clean drivers abstract is required for travel between dealerships
• Participation in a rotating weekend on-call schedule and occasional after-hours maintenance windows

Qualifications & Experience
 

• CompTIA A+ or Network+ certification preferred, or 1-2 years of hands-on IT support experience
• Experience with Google Workspace, Microsoft 365, and remote desktop tools
• Strong documentation and typing skills (approx. 60 WPM)

Benefits of Working at Capital Automotive Group

Competitive Compensation
We offer competitive pay that reflects your skills and experience.

Comprehensive Benefits Package
 

• Extended health and dental coverage
• Vision care
• Employee assistance program (EAP)

Company Vehicle for Work Travel
A company vehicle is provided for travel between Alberta dealerships.

Career Development
 

• Opportunities to grow your technical skills
• Exposure to multiple environments and technologies across our dealership network
• Ability to progress within the IT team as you gain experience

Supportive Team Environment
 

• Work alongside a collaborative IT team that values knowledge sharing and problem solving.

Employee Perks
 

• Employee vehicle purchase program
• Discounts on service and parts
• Company events and team celebrations

If you enjoy helping people, solving technical problems, and being part of a team that keeps the business running, we'd love to hear from you.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.