Service Appointment Coordinator - Subaru Victoria

Jim Pattison Subaru Victoria is seeking a highly organized and customer-focused individual to join our team as a full-time Service Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you!

This is a great opportunity for those who are looking to get into Service Advising.

Schedule: Tuesday to Saturday, 8:00 AM - 4:30 PM
Pay Rate: $19-$20 per hour

A day in the life...
 

• Greeting all service customers in a professional and friendly manner.
• Answering and managing the service phone line.
• Scheduling and coordinating customer appointments and service calls.
• Contacting customers with vehicle status updates and notifying them when vehicles are ready for pickup.
• Providing clear communication regarding service timelines and next steps.
• Filing service documents and maintaining organized records.
• Handling customer inquiries and concerns with professionalism and care.
• Demonstrating a high degree of accuracy, sound judgment, and attention to detail.
• Conducting post-service follow-up calls to ensure customer satisfaction and gather feedback.

What we look for...
 

• We require a valid provincial driver's license.
• CDK experience is an asset.
• Previous experience in customer service or appointment coordination, preferably in the automotive industry.
• A positive can-do attitude!

Why join us...
 

• Competitive compensation plans.
• Unlimited opportunities for growth and development.
• Manufacturer training is provided.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Flexible schedules.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including: Healthcare, Dentalcare, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Amazing colleagues, great working environment, and a team building culture!

More about us...

https://www.jpautogroup.com/dealership/about.htm

https://www.jimpattison.com/about/our-story/

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.