Reservations Agent

Reservations Agent - RV Rentals
Customer Service | Travel & Tourism
Location: Delta, BC
Employment Type: Full-Time, Seasonal

Help Customers Start Their Adventure This Season

Looking for a fast-paced, customer-focused role where you help people plan unforgettable vacations?

Fraserway RV Rentals is hiring a Seasonal Reservations Agent to support our busy rental season. In this role, you will be the first point of contact for customers from around the world planning their RV travels across Canada.

This is an excellent opportunity for individuals with hospitality, tourism, travel, hotel, retail, or customer service experience who enjoy working with people and thrive in a dynamic environment.

What You'll Do

 

• Quote, prepare, and process RV rental reservations accurately
• Communicate with customers via phone, email, LiveChat, and in person
• Provide guidance on selecting the appropriate RV model for customer needs
• Demonstrate rental vehicles to walk-in customers
• Process payments and maintain accurate booking documentation
• Manage multiple inquiries in a fast-paced seasonal environment
• Maintain accurate data entry and customer records
• Deliver exceptional service that supports Fraserway's brand reputation

What You Bring

 

• Experience in customer service, hospitality, tourism, retail, or reservations
• Strong communication and interpersonal skills
• Friendly, professional, and service-oriented mindset
• Strong organizational skills and attention to detail
• Ability to handle high inquiry volumes during peak season
• Computer proficiency and accurate data entry skills
• Reliability, punctuality, and a strong work ethic
• French language skills (spoken and written) are strongly preferred due to our international and bilingual customer base

Schedule

 

• Full-time seasonal position
• Weekend availability required (with scheduled days off during the week)
• Seasonal contract aligned with peak rental operations

Why Join Fraserway RV Rentals?

 

• Gain valuable experience in the travel and tourism industry
• Work with international customers from around the world
• Supportive and team-oriented work environment
• Opportunity for future seasonal return or growth opportunities

Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer's vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

We thank all candidates for applying; however, only those selected for an interview will be contacted