Service Appointment Coordinator

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!

Oakville Toyota is looking for a Service Appointment Coordinator to add to their team in Oakville.

The Appointment Coordinator works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs. Our Appointment Coordinators are a valuable asset to our dealership!

Oakville Toyota is a proud member of The Humberview Group - is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024 and 2025. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

Please note this position is based in-person full-time at Oakville Toyota. 

Pay: $45,000 to $70,000 a year.

Hours: Monday to Friday, 7:30am - 4:30pm; with occasional Saturdays, 7:30am - 4:00pm.

Why Join HG:

 

• Career Growth: Unlock opportunities for advancement within our organization.
• Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
• Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
• Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
• Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
• Mentorship: Receive training and support from our leadership team.
• Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
• Social Engagement: Engage in social events like sporting gatherings and BBQs.
• Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
• And much more for you to discover!

Job Duties:

 

• Handling incoming calls.
• Make 80-100 outbound calls each day.
• Following up on customer inquiries for the Service department.
• Following up with past customers in the database.
• Perform other duties as required.

What We Look For:

 

• Experience in an appointment coordinator/BDC role would be preferred, but not required. 
• Experience in a dealership service department would be an asset.
• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Prior experience in a customer service role is required.
• Pleasant and engaging phone manner.
• Must be comfortable with computers and technology systems.
• Strong record of customer satisfaction results.
• Team-oriented individual.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.
• Call center experience would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you're new to the automotive industry or you're looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

About Us

5000 Vehicles. 20 Stores. 18 Brands, 1 promise; Serving you better, each and every day. Since 1962, we've grown to become one of the largest dealer groups in Ontario. We serve thousands of happy customers every year, thanks to our huge vehicle network, fantastic incentives, and award- winning customer service. We believe world class service takes world class people, which is why we look to hire individuals who support our serve philosophy.