Customer Experience Coordinator (CEC) - Porsche Centre Oakville

Accelerate Your Career! 

Are you passionate about luxury vehicles and delivering experiences that exceed expectations? We are seeking a Customer Experience Coordinator to join our high-performance team at Porsche Centre Oakville!

Why Join Us?

At Policaro Group, we don't just sell cars-we deliver world-class experiences. Our commitment to excellence, innovation, and customer satisfaction is matched by our dedication to our employees' growth and well-being. As a Technician, you'll work with premium brands, cutting-edge technology, and a supportive team that values your success.

What You'll Do:
 

• Proactively identify opportunities to exceed customer expectations and support store-wide CSI performance
• Monitor and follow up with CSI/Google review data for both Sales and Service
• Maintain logs or escalate unresolved concerns
• Maintain CSI dashboard and provide insights to management
• Assist in VIP deliveries or events
• Support consistency of showroom and lounge presentation

What We're Looking For:
 

• Previous experience in hospitality, luxury retail, or customer-facing automotive roles
• Ability to read customer behaviour and respond proactively
• Professional presence with strong interpersonal skills
• Organized, detail-oriented, and comfortable managing multiple priorities
• Strong verbal and written communication skills

What We Offer:
 

• Competitive Compensation: Base salary, bi-weekly and annual production performance bonuses
• Comprehensive Benefits Package on Day 1: Including health, dental, vision and disability coverage ands tool allowance
• Employee Appreciation: Regular events such as food trucks, dinners, and gift cards to recognize and celebrate our team's efforts
• Professional Development: Opportunities for growth within the company; we believe in promoting from within
• Positive Work Environment: A supportive, family-like atmosphere where management is approachable, and employees are treated with respect
• Work-Life Balance: We value your time and strive to provide a balance that supports your personal and professional life with generous vacation, paid sick and personal days
• Community Engagement: Be part of a company that supports charitable initiatives, including partnerships with organizations like the SickKids Foundation and paid volunteer days

Ready to Accelerate Your Career?

If you're driven, passionate, and ready to excel, we want to hear from you!

Policaro Group is an exclusive luxury automotive retailer located throughout the GTA and Southern Ontario. The Group takes immense pride in being recognized as one of Canada's Best Managed Companies in 2024 for the third consecutive year. In addition, all our qualifying dealerships were awarded Automotive News Canada's Best Dealership to work for in 2024. We are the steward of seven automobile franchises representing Acura, BMW, Jaguar, Land Rover, Lexus, Porsche, and Volvo.

Our organization is home to over 550 highly trained, motivated, and inspired employees with a common focus on customer experience. With a firm dedication to providing unparalleled service, Policaro Group ensures that each customer interaction surpasses expectations, solidifying our position as a leader in the automotive retail sector.

Visit https://policaro.ca/about/careers to check out all the rewards of working at Policaro Group.

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