Dispatcher, Automotive

YOU'RE A fast-thinking, TROUBLE-SHOOTING, TASK-JUGGLING dynamo.

The Opportunity

This position operates between the hours of 7:00am -11:00pm, seven days a week, including statutory holidays.

Taking charge of a stressful situation? No sweat. Thinking fast on your feet? You're on it. Juggling a bunch of different tasks at once, all while keeping a cool, calm head? You've got it covered. When our members are in difficult and stressful roadside situations, they want to know there's a team of people working behind the scenes making sure they get the help they need when they need it. If this sounds like you, then you're just the kind of person we're looking for to join our 24/7 Roadside Assistance team as a Dispatcher.

A Place to Belong 
AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members-everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy: 
 

• Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
• Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development, with unlimited learning opportunities, full Udemy access, and dedicated time for personal growth.
• Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.
• Flexible work models that make sense for your lifestyle.

Who You Are 
 

• You have a smile in your voice, endless patience, and a passion for helping others.
• You're a customer experience superstar - going above and beyond is just part of your nature.
• You're the ultimate multi-tasker, with an amazing talent for prioritizing and balancing call assignments for our team on the road.
• You take pride in being able to stay calm in times of heavy volume and stressful situations.
• You're an enthusiastic team player that enjoys helping others directly and indirectly where possible.
• You love working in a dynamic, fast-paced environment.
• You have an eye to spot opportunities for improvement and increase efficiencies to help improve the team.
• You're unflappable under pressure.
• You love flexibility with your work options: at home, or at one of our centers.

How You'll Make an Impact
 

• Report to the Manager, Dispatch Operations.
• Plan, assign and monitor road service requests to maximize fleet and service provider productivity.
• Maintain a high level of competence and professionalism when it comes to operating and maintaining digital and voice communications.
• Make sure our AMA resources are used efficiently and cost effectively.
• Ensure that members receive the highest quality of road service by working with a sense of urgency.
• Juggle multiple tasks i.e. giving detailed instructions over the phone while also attending to a variety of calls on the computer.
• Work a variety of shifts (including evenings and weekends) as we're open 24/7 and be able to sit for extended periods of time.

What You Bring to the Table
 

• You have a high school diploma.
• You've worked in a customer service role before and excel in communicating over the phone, building relationships, and retaining knowledge to best help our teams.
• Bonus points if you have experience as a Member Services Representative or Dispatcher!
• You're a team player that excels in a team environment that rely on each other.
• You have strong verbal and written communications skills.
• You're comfortable working on a computer and know your way around computer applications.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We'll work with you feel supported throughout your journey with us.

WORK MODEL:
Remote

We thank all applicants for their interest; however, only those selected for an interview will be contacted.