Automotive Maintenance Advisor - Office Setting (Truck Account Coordinator)

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right. 

Principal Purpose of Position: 
 

• Provide back-end overflow call support for the Truck Account Administrator team to address maintenance related escalations.
• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
• As the technical expert, act as a consultant to fleet managers, service technicians, and other internal department personnel for complex escalations
• Reviews and issues non-standard purchase orders to ensure that the customer's best interests are protected.
• Support the technical resource center by assisting customers and vendors as needed.
• Other duties as assigned

Education and/or Training:
 

• Four year college degree or demonstrated equivalent experience as determined by department management.
• ASE or other industry certification preferred
• Strong Automotive Mechanical knowledge necessary

Relevant Work Experience:
 

• Three to five years of experience in the automotive or transportation industry, with advanced technical knowledge
• Knowledge of fleet management preferred

Planning/Organizing/Managerial Knowledge:
 

• Intermediate skill level in Microsoft Office applications, with emphasis on Excel
• Ability to organize and prioritize tasks and make appropriate decisions
• Problem solving skills
• Advanced analytic abilities to make independent decisions and justify the financial outcomes.

Communicating & Influencing Skills:
 

• Ability to interact and work with employees at all levels of an organization (internal or external) including business units and executive management
• Strong verbal and written communication skills
• Ability to explain complex concepts to non-specialists
• Ability to negotiate

Outputs:
 

• Answer overflow calls for the Truck Account Administrator team to provide direction for assigned accounts
• Provide administrative support to the Truck Account Administrator team when needed
• Work on client specific projects as assigned

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Pay: 
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $50,650.00 - $73,445.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.