Operations Associate

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services, support will be provided for commercial customers purchasing commercial fleet software & services.

Responsibilities

The primary responsibilities for this position include but are not limited to:
 

• Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product.
• Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers.
• Assist customers with maximizing the value that they receive from the products and services being delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
• Provide the management team with insights into how customers use your assigned product. What they like, don't like, and new functionality that would help them better manage their vehicle fleet.
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution
• Support sales in any sales efforts needed to sell assigned product/service.
• Support developing sales & marketing material for your assigned product/service.
• Process title and registration transactions, vehicle moves & ensure clients are billed correctly.
• Coordinate & Support Dealership Title & Registration requests.

Qualifications

The minimum requirements we seek: 
 

• Bachelor's degree (Successful candidates will be required to provide proof of education completion for the highest level of education attained. If education was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)
• Minimum 1 experience working for a Fleet Management Company
• Minimum 1 year experience in title and registration work in the North American Region (Canada and the USA)
• Minimum 1 years sales or service contact experience with Dealers and / or Commercial Fleet customers

Our preferred requirements:
 

• Proven business acumen
• Excellent communication skills, both verbal and written
• Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.
• Exceptional interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
• Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment
• Ability to identify business needs and effectively communicate needs to a product development team
• Familiarity with Project Management Software preferred
• Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. 

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications.