Claims Clerk

The ideal candidate must have an intermediate level of English proficiency, particularly in reading and writing, to effectively read, interpret and prepare manufacturer communications in both French and English.

Requirements:

- Strong knowledge of automotive mechanics;
- Experience managing warranty claims with a North American automotive manufacturer (an asset);
- Comfortable working with various computer platforms;
- Knowledge of the Reynolds & Reynolds ERA Ignite dealership management system (DMS);
- Strong analytical skills and attention to detail.

Responsibilities:

Reporting to the service manager, the warranty administrator's main responsibilities will include:

- Complete all necessary documentation to process warranty claims, submit them to the manufacturer or supplier and ensure proper follow-up;
- Ensure that all claimed amounts comply with manufacturer or supplier standards;
- Follow up on claims to ensure prompt payment;
- Analyze claims rejected by the manufacturer or supplier and, when appropriate, resubmit them as quickly as possible or obtain authorization to write them off;
- Analyze and review credits;
- Provide the accounts receivable department with the necessary documentation to process accounting entries, outstanding amounts, payments and credits related to warranties or internal charges;
- Train internal staff on warranty policies, procedures and updates;
- Stay informed of all manufacturer recalls and service bulletins;
- Monitor work in progress by service advisor and provide updates for month-end closing;
- Participate in developing marketing strategies for after-sales service offers;
- Manage mass customer follow-up communications for the after-sales service department twice a month;
- Perform any other related duties associated with the position.

Additional information:

- Full-time, daytime position;
- Competitive compensation based on experience;
- Group insurance with employer contributions;
- Bright, clean and professional office environment;
- Additional benefits and employee perks;
- 2 paid sick days;
- 6 paid statutory holidays;
- Modern, state-of-the-art facilities;
- Ongoing training on the latest automotive technologies;
- Work uniform and parking included;
- Customer-focused after-sales service team.

Send us your CV via Auto-jobs.ca.

Only selected candidates will be contacted.

Any required training will be provided on-site by the dealership's after-sales service team.