Service Advisor

Rémunération : entre 45 000 $ et 70 000 $ par an.

Position Summary:

The Service Advisor is the primary point of contact between our customers and the service department. This role is responsible for delivering an outstanding customer experience by accurately assessing service needs, coordinating repairs, and ensuring clear communication throughout the service process.

Key responsibilities:

- Greet customers and carefully listen to their service concerns
- Open, write, and manage repair orders accurately
- Explain recommended services, timelines, and costs clearly and professionally
- Coordinate with technicians to ensure efficient workflow and timely repairs
- Provide status updates to customers and follow up on completed work
- Review completed repairs with customers and explain invoices
- Handle warranty and service contract claims when applicable
- Maintain organized and accurate service records
- Promote additional service and maintenance opportunities when appropriate
- Ensure customer satisfaction and resolve concerns professionally.

Qualifications & skills:

- Previous experience as a Service Advisor, Service Writer, or in a customer service role preferred
- Experience in recreational vehicles, automotive, RV, marine, or powersports is a plus
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Basic mechanical knowledge or willingness to learn
- Comfortable using dealership management systems and computers
- Ability to multitask in a fast-paced environment
- Professional appearance and customer-focused attitude.

What we offer:

- Competitive pay with potential commission / bonus opportunities;
- Health, dental, and vision benefits (if applicable);
- Paid time off and holidays;
- Employee discounts on parts, service, and vehicles;
- Ongoing training and career advancement opportunities;
- Supportive team environment;
- Job type: full-time.

Benefits :

- Dental care;
- Disability insurance;
- Extended health care;
- Life insurance;
- Onsite parking;
- Store discount;
- Vision care.

Experience:

- Service Advisor: 1 year (preferred);
- Customer service: 1 year (preferred).

Work location: in person.

Send your CV via Auto-jobs.ca.