BDC Agent - Business Development Specialist

BDC AGENT – BUSINESS DEVELOPMENT SPECIALIST

CHRISTIN Automobile is a family-owned business that has been established in the east end of Montreal for 65 years and has operated a CHEVROLET BUICK GMC franchise for GM Canada since 1972.

One of our corporate objectives is to develop employees who are fully committed to the success of our business by providing complete customer satisfaction and building long-term relationships.

The Sales team at CHRISTIN CHEVROLET BUICK GMC is looking for a BDC Agent to join its two-person team for one of its two work shifts.

The BDC Agent will play an important role within the Sales team and will be responsible for responding to customer inquiries by phone, email, text message and videoconference. The successful candidate must have strong communication, sales and customer service skills. The objective will be to convert these inquiries into sales opportunities, promote business opportunities, improve customer retention and increase customer satisfaction.

Organized, structured and proactive, the BDC Agent will be responsible for managing, following up on and handling various types of automotive web customer inquiries, providing virtual assistance and securing appointments with a Sales Representative at the dealership.

Position summary:

- Process the dealership’s online inquiries and answer customer questions by phone, email, text message or videoconference;
- Follow up with customers who visited the dealership but left without making a purchase;
- Manage and follow up with customers approaching the end of their vehicle financing;
- Manage and follow up with unassigned customers in the dealership’s lease renewal portfolio;
- Participate in various strategic projects related to business development.

Job requirements:

- Assist customers with their vehicle shopping by communicating with them by email, phone, text message or videoconference, depending on the type of inquiry;
- Meet quality and performance standards related to customer contact management and follow-ups;
- Send information and conduct customer follow-ups by email, phone or SMS;
- Be receptive to individual coaching based on call evaluations and customer follow-ups.

Employment requirements:

- Excellent spoken and written French;
- Effective and functional proficiency in spoken and written English;
- Knowledge of standard computer tools used for this type of work;
- Willingness to work remotely depending on current circumstances.

Assets:

- Experience in a BDC, call centre or any customer service environment.

Send your CV via Auto-jobs.ca.

Coaching and a ongoing education plan on sales techniques and professional development in the automotive industry, delivered in the workplace through the review of call recordings.