Service Advisor

Our team is known for its professionalism, attentive approach and personalized service that keeps our customers coming back.

Your role

As a Service Advisor, you will be the link between our customers and the service shop. Your main objective will be to provide professional, efficient and personalized service while maintaining the high level of customer satisfaction that our dealership is known for.

Main responsibilities:

- Welcome customers at the service counter and answer phone calls courteously;
- Prepare detailed estimates and clearly explain recommended work;
- Open, manage and close work orders;
- Assign work orders to Technicians and provide thorough follow-up on repairs;
- Schedule and confirm maintenance and repair appointments;
- Handle invoicing and close customer files;
- Participate in the sale of additional products and services, including tires, accessories and maintenance plans;
- Maintain exceptional customer service at all times and proudly represent the company's brand.

What we offer:

- Permanent, full-time position;
- Competitive compensation;
- Paid time off;
- Dynamic and stimulating work environment;
- Employee discounts on vehicles and services.

Benefits:

- Life insurance;
- Paid time off;
- Onsite parking.

Profile we’re looking for:

- Significant experience as a Service Advisor in the automotive industry, or related after-sales service experience;
- Excellent communication and customer service skills;
- Strong organizational skills, initiative and attention to detail;
- Proficiency with computer tools, particularly SERTI, and service shop management systems;
- Professional attitude, team spirit and strong interpersonal skills.

Send your CV via Auto-jobs.ca.