Liaison Agent

As a Liaison Agent, you will be at the center of communications between customers, insurers, and the repair shop. You will ensure thorough follow-up on cases and maintain customer satisfaction at every stage.

Your main responsibilities:

- Greet customers and answer their questions professionally;
- Serve as a liaison between customers, insurers, and the technical team;
- Track repair cases;
- Schedule appointments and coordinate work;
- Explain repair steps and timelines to customers;
- Provide high-quality customer service;
- Maintain clear and effective communication with all parties involved.

Desired qualifications:

- Experience in customer service (in the automotive industry is a plus);
- Excellent communication skills;
- Strong organizational skills and attention to detail;
- Ability to manage multiple cases simultaneously;
- Positive, solution-oriented attitude.

What we offer:

- A group insurance;
- A stable and professional work environment;
- A collaborative and respectful team;
- A competitive compensation based on experience;
- Opportunities for professional development;
- RRSP contributions.

Submit your resume via Auto-jobs.ca.