Customer Relations Specialist – Customer Service

At Brossard Hyundai, every customer deserves an exceptional experience.

We are looking for a passionate, dynamic, and customer-focused Customer Service Relations Representative who wants to contribute to customer satisfaction and be part of a team recognized for the quality of its service.

As a Customer Service Relations Representative in the After-Sales Department, you will play an essential role in customer retention. Through your follow-ups, professionalism, and commitment to service excellence, you will directly contribute to providing an outstanding customer experience and supporting the performance of our service department.

Main Responsibilities

    • Conduct follow-up calls with customers within 48 hours following their visit to the Service Department;
    • Gather customer feedback and document their comments and impressions;
    • Follow up on customer feedback with the Service Manager to support continuous improvement;
    • Build and maintain strong relationships with our customers;
    • Actively contribute to delivering a superior customer experience;
    • Assist with scheduling after-sales service appointments;
    • Perform any other related duties.

Qualifications

    • Excellent communication and customer service skills;
    • Positive, professional, and solution-oriented attitude;
    • Strong organizational skills and attention to detail;
    • Ability to manage multiple files and tasks simultaneously;
    • Comfortable using computer tools and handling telephone communications;
    • Bilingualism (French and English).

Our Benefits

    • Permanent full-time position;
    • A dynamic, collaborative, and passionate team;
    • A stimulating work environment;
    • Structured work processes and efficient tools;
    • Opportunities for career advancement within the company;
    • Group insurance plan;
    • Ongoing training;
    • A safe working environment;
    • Employee discounts on our products and services;
    • Job stability.

Work Schedule:
    • Monday to Thursday: 7:30 a.m. to 5:00 p.m.
    • Friday: 7:30 a.m. to 3:00 p.m.