Account Coordinator - Fleet + Redemptions

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful. 

We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 
 

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking an Account Coordinator with experience in customer service and account management. As part of our customer service team, you will be responsible for coordinating fleet accounts and will support the redemption process for repo units, liaising with the national accounts team to support the vehicle and personal property redemption process. 

In this role, you will have the opportunity to drive a positive customer experience, coordinate administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts. 

You Are: 
 

• Organized. You will manage a range of accounts, ensuring customer Service Level Agreements (SLAs) are consistently met and manage communication flow.
• Team Oriented. You will partner with our other team members including: administration, and accounting to maintain and grow our account portfolio.
• Patient. You will interact with customers that have had a vehicle repossessed, and will help them navigate the redemption process with patience and empathy.

You Will:
 

• Coordinate the inventory of fleet vehicles by: entering data into the system,, transmitting data through portal & other customer-facing systems
• Assess and obtain authorization for repairs and preparing necessary work order forms
• Assist with transportation and logistics requests and billing
• Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports)
• Coordinate the vehicle redemption process in accordance with customer and company requirements
• Support related customer service requirements; which may include answering calls, greeting walk-in customers, taking payments, and processing requests
• Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner
• Manually or electronically enter new data in an accurate and timely manner, including vehicle information, vehicle registrations and other documents.
• May be required to enter EFT wire transfers to other systems

Must Haves:
 

• 1-2 Years' of related experience or education in account coordination
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice to Haves:
 

• Prior experience in account management / business development
• Prior experience within the automotive remarketing industry
• Experience with AMS, VTrace, and other OPENLANE systems

Sound like a match? Apply Now - We can't wait to hear from you!