Service Advisor

About the position

Are you looking for a job that allows you to learn, meet people, have fun, share your ideas, and help customers in a family-oriented and diverse work environment? Would you like to join one of Canada’s most iconic and respected companies? We’re 100 years old, and we need you!

Job summary:

The Service Advisor works in a fast-paced automotive service environment, communicating directly with customers and Auto Centre employees to manage customer needs and expectations regarding vehicle maintenance and repairs.

Responsibilities:

- Greet, assist, and thank customers in a friendly manner, whether on the phone or in person.
- Provide professional and knowledgeable advice to earn customers’ trust and loyalty.
- Actively listen to customers to identify their concerns and issues regarding vehicle repair and maintenance.
- Prepare work orders and review estimated costs with customers.
- Manage customer expectations regarding when their vehicle will be ready.
- Serve as a liaison between customers and Auto Center employees.
- Schedule maintenance appointments.
- Ensure compliance with health and safety regulations.

Benefits:

- An incredibly friendly team.
- Opportunities for career advancement.
- Employee discounts.
- Diverse, inclusive, and safe work environment.
- Flexible work schedule.
- Ongoing training and learning.
- Group insurance plan (conditions apply).
- On-site parking.
- Public transit nearby.
- Free fruit.
- Work for an employer committed to the community.
- Work for a local business.
- And much more!

Requirements:

- Knowledge of automotive mechanics.
- Ability to work shifts (evenings, weekends, and holidays).
- Friendly and highly customer-focused.
- Ability to perform physical tasks, including standing/walking for 8 hours while frequently lifting and carrying merchandise, using a ladder, twisting, turning, and reaching for objects.
- Ability to find solutions to problems, adapt to and handle difficult situations, and make decisions.
- Strong communication and interpersonal skills.
- Strong computer skills.
- Ability to plan, organize, delegate, and follow up on daily tasks.
- Good working knowledge of COSTAR (an asset).
- Experience in a similar position (an asset).

Job type: full-time and part-time positions available.

Submit your resume via Auto-jobs.ca.

- Canadian Tire University: training available.