Service Manager

We are seeking a dynamic, results-oriented Service Manager to lead our after-sales service department. The successful candidate will play a key role in driving sales growth, optimizing the customer experience, and enhancing the department’s overall performance. The service manager reports to the general manager of service.

Key responsibilities:

- Supervise technical advisors, appointment coordinators, and valets;
- Implement effective strategies to increase sales (billable hours, recommended maintenance, cross-selling);
- Ensure an exceptional customer experience, from scheduling appointments to vehicle delivery;
- Analyze performance metrics and implement improvement plans;
- Mentor, motivate, and develop the team;
- Maintain high standards of customer satisfaction and proactively manage complaints.

Desired profile:

- Significant management experience in an automotive dealership (after-sales service);
- Strong sales and business development skills;
- Excellent customer service and customer experience management skills;
- Inspirational leadership and the ability to meet and exceed goals;
- Personnel management and development;
- Analytical and results-oriented mindset;
- Proficiency with IT tools such as Serti/Keyloops and Microsoft Office.

Key skills:

- Results- and performance-oriented;
- Communication and leadership;
- Organizational skills and ability to manage priorities;
- Ability to solve problems quickly;
- Proactive and customer-focused approach.

What we offer:

- Competitive salary + performance-based bonus;
- Employee benefits;
- Dynamic work environment;
- Opportunities for professional development.

Submit your resume via Auto-jobs.ca.