Assistant Service Manager
Confidential
RIVE-SUD DE MONTRÉAL
Job details
Job description
As part of its growth, a well-established company on the South Shore of Montréal in the automotive sector is seeking an Assistant Service Manager to support the Service Manager and contribute to the overall optimization of the department.
This key role is intended for a meticulous, results-oriented, and customer-service-focused individual, recognized for their inspiring leadership and eager to grow in a structured and constantly evolving environment.
Key responsibilities:
• Provide active support to department management in planning, organizing, and monitoring daily operations;
• Participate in analyzing departmental performance and propose concrete areas for improvement;
• Supervise and support the team to maintain a high level of service and efficiency;
• Ensure the implementation of internal processes and contribute to their continuous optimization;
• Assist in managing more complex customer situations and ensure a swift and professional resolution;
• Collaborate on managing schedules and appointment flow to maximize productivity;
• Participate in the implementation and monitoring of performance metrics;
• Contribute to the development of the team’s skills (training, coaching, support);
• Ensure rigorous oversight of administrative operations related to the department.
Desired profile:
• Relevant experience in a service environment, ideally in the automotive industry;
• Natural leadership and ability to motivate a team;
• Excellent communication and interpersonal skills;
• Strong organizational skills and ability to manage multiple priorities simultaneously;
• Training skills;
• Analytical mindset and focus on continuous improvement;
• Ability to resolve issues quickly and effectively;
• Rigorous, self-reliant, and detail-oriented;
• Professional, proactive, and customer-focused attitude;
• Excellent work ethic.
Why this position:
• Opportunity to hold a strategic role with a real impact;
• Dynamic environment that encourages initiative and professional growth;
• A committed team focused on service excellence.
Benefits:
• Competitive, performance-based salary;
• Group insurance plan;
• Employee discounts.
Submit your resume via Auto-jobs.ca.
