Dealer Engagement Specialist - Service

Company Name:

PBS Systems

Job Location: 

Calgary, Alberta

Job Type:

Full-time, Permanent

No. of Openings:

01

Internal Job Title:

Dealer Engagement Specialist

Reports To:

Team Lead, Dealer Engagement 

"PBS is the fastest growing Dealership Software - All Inclusive Business Platform vendor in North America and we've only just begun!"

The Opportunity:

At PBS, we're transforming how people buy and service vehicles-one dealership at a time. With almost 40 years in the industry, we're the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we're growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations-from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

To coach others in a group setting, foster a sense of community amongst others and collaborate with coworkers to produce positive customer experience. Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.

Duties and Responsibilities:

 

• Proactively host customer engagement sessions
• Develop presentations and content for conferences, tradeshows, workshops and host events with support
• Promote adoption of our products/services with guidance
• Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
• Provide supporting resources by coordinating information sharing between development, marketing and sales, implementation plans and deployments
• Understand market problems through interactions with customers and PBS experts.
• Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership)
• Orchestrate a sense of community amongst our customers
• Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
• Assist with product launches
• Build professional relationships with customers and internal stakeholders.

Qualification:
 

• High school diploma or equivalency required
• Excellent verbal and written communication skills
• Presentations development and public speaking experience is considered an asset
• Organizational and time management skills
• Customer focus / Excellent Customer Service skills
• Critical thinking and problem-solving skills
• Aptitude for learning new technology in a fast-paced environment
• Solid computer knowledge. Microsoft Office Suite

Additional Skills:
 

• Excellent communication skills, including presentation and public speaking.
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions
• Strong problem solving & trouble shooting skills
• Effective time management & organizational skills, multi-tasking & prioritization
• Outstanding documentation abilities
• High School Diploma
• Previous Experience in the Automotive Industry or Dealership Environment will be considered as an important asset

What we offer:
 

• Professional Development - Ongoing training, certifications, and career growth opportunities
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive Health Benefits - Medical and dental coverage
• Paid Time Off - Vacation time, personal days, and paid holidays
• Inclusive Culture - A supportive, collaborative team environment where your voice matters
• Employee Recognition - Regular appreciation programs and performance incentives
• Competitive compensation package - Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
• Staff discounts - GM, Dell, Goodlife and more

Working Conditions: 
 

• This is a full-time permanent role, PBS works a 40-hour work week
• Occasional travel through Canada and US
• The occasional weekend shift to accommodate your travel schedule and or Events
• Requires a laptop, either through the stock laptop plan or participation in the laptop purchase program.

Physical Requirements:
 

• This role will require extended periods of standing and/or sitting at a desk
• Talking to audiences
• Sit/stand desks are available when working in the office environment
• Lifting to a light level (up to 20 lbs./10 kgs on an occasional basis, and up to 10 lbs. /5 kgs on a frequent basis)

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.