Customer Service Representative - Appointment Booking

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location: Cambridge, ON

If you are passionate about providing top-notch customer service and have a knack for scheduling appointments efficiently, we want to hear from you!

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for booking in clients for service appointments on their vehicles as well as scheduling potential customers looking for vehicles. 

What You Will Be Doing: 
 

• Answering incoming calls and emails from customers to schedule service appointments on their vehicles
• Working closely with service technicians and sales team to coordinate appointment times
• Providing exceptional customer service and addressing any inquiries or concerns
• Maintaining accurate records of customer interactions and appointment bookings
• Proactively reaching out to potential customers to schedule appointments for vehicle viewings

What You Bring to the Table:
 

• Previous experience in a customer service role
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Ability to work in a fast-paced environment and multitask effectively
• Knowledge of automotive industry and basic vehicle maintenance is a plus

So why work for us? 
 

• The 401 Group of Companies is privately owned and 100% Canadian
• 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
• A high energy, fast paced and fun work environment with various initiatives and rewards
• Individual and team-oriented coaching, mentoring, and training
• Opportunities for career path planning, growth, and advancement from within
• Health & wellness benefit enrolment opportunities
• Employee referral bonus opportunities
• Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
• A corporate swag e-site for employees exclusively
• Perkopolis enrolment
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Chrysler, Jeep, Dodge, Ram, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.