Financial Services Relationship Manager

ABOUT VINFAST

VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales. 

VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment. 

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate. 

SCOPE OF THE JOB
In this role, you will oversee and manage key aspects of financial services vendor partnerships within the automotive industry. This includes supporting dealership operations, evaluating performance metrics, and optimizing lease, finance, and F&I product performance. Collaboration with external partners is essential to develop top-tier programs and policies. You will also facilitate communication and streamline processes for internal and external stakeholders, implementing efficient training and operational improvements. Leading project initiatives, analyzing data, and establishing performance metrics aligned with financial targets are critical responsibilities. Additionally, you'll work cross-functionally to innovate new programs and products, ensuring compliance and efficiency in financial operations. Proficiency in French and English will be advantageous for strengthening relationships with Quebec partners and dealerships. This role demands strong analytical skills, project management experience, and the ability to thrive in a dynamic environment, adapting to evolving priorities and industry practices.

RESPONSIBILITIES AND TASKS
 

• Support in overseeing Financial Services vendor partnerships, dealership support, and performance evaluations.
• Monitor, analyze, and steer lease, finance, and F&I product performance.
• Collaborate closely with partners to develop best-in-class programs and policies.
• Provide support to both internal and external partners to facilitate communication and processes
• Develop processes and conduct training to improve efficiency across direct-to-consumer and franchise dealer activities.
• Lead, support and contribute to analytics, data management and reporting related to external partnerships
• Lead project workstreams to achieve set goals, working with cross-functional teams.
• Establish and monitor performance and efficiency metrics for store operations, aligning with financial and sales targets.
• Collaborate with internal stakeholders, including Sales Ops, Finance, Legal, Marketing, for codeveloping new programs, products, and streamlining processes.
• Offer ongoing support for monthly sales program rate subvention, residual values and program reconciliation.
• Lead system requirements gathering and perform user acceptance testing for tools including digital retail and lender portals.
• Serve as the internal Subject Matter Expert and primary contact for financial services operations and stores.
• Bilingual proficiency in French and English a strong asset to communicate effectively and strengthen relationship with Quebec partners and dealerships.

WHAT ARE WE LOOKING FOR
 

• Bachelor's degree in Finance, Business Administration, or related field.
• Minimum of 5 years of relevant experience in financial services, automotive finance, or related industries.
• Proven experience in financial services vendor relationship management
• Excellent communication and collaboration skills.
• Strong analytical thinking and problem-solving abilities.
• Proficiency in understanding and interpreting complex data and reporting.
• Experience in project management and performance metrics.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to think critically and creatively to solve problems and optimize processes.
• Excellent time management and organizational skills, with the ability to prioritize and meet deadlines.
• Experience with Lender Originating Systems/ Lender Management Systems and other relevant software applications.
• Familiarity with automotive finance, leasing and F&I industry practices is desirable.
• Bilingual proficiency in French and English is strongly preferred.
• Ability to travel occasionally as needed for vendor meetings, industry events, dealership training, or other business-related activities.

WHAT WE OFFER
 

• A modern, professional environment where you'll work with and learn from highly specialized and dedicated experts from all over the world.
• Competitive and equitable salaries that recognize your experience and expertise.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.

Other details
 

• Pay Type Salary

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