Customer Account Manager

Job Description

What is a Customer Account Manager (CAM)?

At Carquest Canada, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities
 

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Professional Parts Pros to support the Carquest plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills Necessary for Success as a CAM
 

• Working knowledge of Carquest products and services and the ability to market those products and services to meet customer need
• Working knowledge of automotive systems and traditional automotive aftermarket
• Speak and write English; communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Use Microsoft software effectively (Word, Excel required - PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports
• Think strategically, analyze issues and options, and effectively manage and facilitate change

Prior Experiences that Set a CAM up for Success
 

• Proven sales track record with 3-5 years related selling experience.

Education
 

• High School diploma or general education degree (GED)
• Associate's degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations
 

• Must have a valid driver's license and good driving record

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member may be required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is eligible for sales commission based on individual or store performance. 

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