Assistant Manager, Highland Road

The Assistant Store Manager is responsible for providing support to the Store Manager and the store teams for execution of all operational directives. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.

What you'll do

Leadership:
 

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc
• Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand
• Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
• Develop and lead recruiting and hiring strategy for store, maintain a complete team

Operations:
 

• Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards
• Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control
• Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards
• Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
• Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
• Executes and or delegates delivery of planograms, and merchandising directives
• Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
• Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

Customer Service:
 

• An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same
• Supports the commercial sales team by providing customer service support
• Ensures and leads execution of the customer experience, and provides resolution for all customer concerns

Training:
 

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conduct annual appraisals for management team; to improve any performance gaps
• Complete and hold team accountable to complete required training within timeframes
• Able to work retail hours including scheduled evenings, weekends and holidays

Who you are

We are looking for individuals who are:
 

• Business Savvy - you have a customer focused mindset and can plan, execute, and drive sales
• Leaders - you lead by example and have a passion for coaching, developing, and inspiring your team
• Culture and brand ambassadors - you love the work and take pride in our brand

If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

What you bring
 

• Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role
• Fundamental computer skills an asset
• Passion for automotive or automotive enthusiasts
• Strong knowledge of automotive parts aftermarket industry
• A good base of knowledge of automotive operating systems including point of sale
• Assets:
  
  • Possession of a valid driver's license is an asset
  • Automotive Training or Certification is an asset

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About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here. 

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations 

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.