Assistant Service Manager

Here's your chance to join a winning team! La Pérade Ford is looking for people motivated by innovation, change and, above all, performance!

A leader in the automotive field and recipient of numerous awards, our La Pérade Ford dealership is growing rapidly and is currently seeking an Assistant Service Manager for a permanent daytime position.

As part of his or her mandate, the Assistant Service Manager will perform the following tasks:

- Deal with customer complaints as quickly as possible, according to dealership guidelines;
- Assist the manager in implementing and maintaining a customer satisfaction system for after-sales service;
- Know and apply the terms and conditions of manufacturer's warranties and policies;
- Properly communicate to technicians the time allotted for each repair order;
- Establish and maintain a relationship of trust with customers;
- Care about and respond to customer concerns;
- Maintain high standards of customer satisfaction.

Requirements:

- 2 to 3 years of experience in a similar position (an asset);
- Experience with the Ford brand (an asset);
- Training in automotive parts and accessories (an asset);
- Knowledge of the Serti system (an asset).

Conditions:

- Permanent daytime position, from Monday to Friday (40 hours per week - availability between 8am and 5pm);
- Salary according to experience;
- Possibility of a hiring bonus based on experience;
- Benefits (group insurance and sick leave).

Competitive advantages:

- Leader in the automotive field;
- Strong market reputation;
- Dynamic, team-oriented work environment;
- Employee discounts on vehicle purchases;
- Preferential rates for service department repairs;
- Competitive salaries in the industry;
- Additional paid holidays during the holiday season;
- Sick days.

Send your CV via Auto-jobs.ca.