Auto Parts Store Experienced Counterperson/Assistant Manager

Position Title: Auto Parts Store Experienced Counterperson/Assistant Manager

Location: Chatham, ON

Type of Employment: Full-time permanent 

Compensation: Competitive wage commensurate with experience & comprehensive group benefits

Hours 
 

• 40 to 44 hours/week
• Monday to Friday 8:00 a.m. - 5:00 p.m.
• Occasional Saturdays

Who are we looking for? 
 

• A dedicated individual looking for long-term employment and who is committed to working reliably 40 to 44 hours/week
• An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
• A team player with a strong work ethic, positive attitude and customer-focused mindset, looking for long-term employment with potential growth opportunities

Position Summary

Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide excellent customer service to our valued customers by processing orders using your automotive knowledge, company database and parts catalogue. They will also assist the Store Manager in managing employee performance, behaviour, and productivity as well as assisting with employee training and development. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers and third-party customers.

Who are we? 

We are a family-owned business that values workplace culture and safety and provides opportunities to grow alongside accomplished industry leaders. We believe in cultivating a workplace culture that inspires diversity and inclusion. We accomplish this by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group. If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/.

Key Responsibilities 
 

• Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
• Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary
• Assist with managing employee performance, behaviour and productivity (e.g., provide support and guidance, motivate employees, address areas of improvement and performance/behaviour concerns)
• Assist with training and developing employees to a high standard (e.g., training them on job-specific tasks and health and safety)
• Complete necessary paperwork (e.g. warranty forms) in an accurate manner
• Maintain overall store appearance by cleaning and organizing on a regular basis
• Pick, receive, ship, stock, organize and deliver auto parts orders when necessary
• Other reasonable duties as assigned by the management team

Key Requirements and Experience
 

• Automotive aftermarket parts experience (customer service, sales, repair) required
• Customer service experience required
• Leadership experience required
• A valid G Driver's License and a clean 3-year driver's abstract
• Basic computer skills (e.g. ability to use Outlook, online database and web-based training)
• Basic mathematical skills, understanding of basic units of measure and ability to sort alphanumerically

Desirable Skills and Abilities
 

• Experience with order picking/shipping/receiving or dispatching an asset
• Strong communication skills (verbal and written)
• Positive attitude and a flexible mindset
• Attention to detail and excellent organization skills
• High level of professionalism
• Ability to multi-task
• Accountability and dependability
• Excellent ability to work independently and as a team
• Time management skills and prioritization skills with a deadline-oriented mindset
• Ability to make sound decisions
• Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
• Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
• Ability to understand, respond to and work with a diverse population

Physical Requirements
 

• Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
• Ability to walk, stand, sit, climb, balance, twist, lift and bend on a regular basis

Why work with us? 
 

• A supportive culture with opportunity for a long-term career
• Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
• Employee and Family Assistance Program (EFAP)
• Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
• Health Care Spending Account (HCSA)
• Deferred-Profit Sharing Plan (Retirement Savings Plan)
• Competitive wage based on experience
• Employee pricing on products, social club perks and employee appreciation events
• Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
• Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request

References 

References from previous employment or education may be required. 

Safety-Sensitive Position

This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as high alertness level is absolutely required. 

INDHP