Service Advisor (Laval or Dorval)

GSH is a family-owned company that has been operating in the transportation industry since 1901. Driven by its commitment to providing the best possible products and services through a team of qualified and dedicated professionals, the company is now a leader in Quebec's semi-trailer industry.

Following a major merger, GSH expanded into the trucking industry and now employs more than 300 people across multiple locations. The company is guided by its core values of collaboration, performance, reliability and respect.

The service advisor is primarily responsible for being the first point of contact for customers seeking repair and maintenance services, rental services or mechanical inspections.

The service advisor also plays a key role in the administration of operations and the quality of our customer service by understanding and responding to customer needs while facilitating communication and information sharing between customers and other department members.

Two positions are available: one in Laval and one in Dorval.

Main responsibilities:

Customer reception and service:

- Serve as the first point of contact for customers and ensure a positive initial experience, whether in person, by phone or by email;
- Follow up with customers to ensure their satisfaction with the services provided;
- Deliver outstanding customer service by demonstrating active listening and empathy.

Administrative duties:

- Open and create repair orders (work orders);
- Coordinate in-shop and mobile repair activities;
- Conduct arrival and departure inspections of rental and new semi-trailers and chassis, in collaboration with the rental fleet coordinator and sales department;
- Ensure customer records are consistently updated;
- Perform various data entry tasks using Karmak software.

Warranty management:

- Manage the entire supplier warranty claim process, excluding aftermarket warranty claims;
- Register warranty claims on various supplier websites, monitor their progress and track supplier reimbursements using the Excel warranty management file;
- Coordinate technical recalls with suppliers and communicate relevant information to internal departments involved in implementing the adjustments or modifications required by these recalls.

Professional requirements:

- Minimum of 2 years of experience in a similar position (experience in heavy vehicle repair or the transportation industry is an asset);
- Dispatching experience is an asset;
- Good proficiency with Microsoft Office;
- Very good command of French and English, both spoken and written, to communicate with English-speaking customers.

Personal qualities:

- Strong commitment to customer service;
- Flexibility in carrying out daily responsibilities;
- Results-oriented mindset;
- Independent with excellent organizational skills;
- Strong time management and prioritization abilities;
- Excellent teamwork and communication skills;
- Proactive, reliable and detail-oriented, with a strong sense of integrity.

What we offer:

- Competitive salary based on experience;
- Group insurance and other employee benefits;
- Ongoing training and professional development opportunities;
- Dynamic and stimulating work environment;
- Permanent, full-time position.

To discover all our career opportunities and view our complete list of available positions, visit our careers website.

Interested?

Don't hesitate to apply via Auto-jobs.ca! We look forward to meeting you!

The masculine form is used in this job posting solely to simplify the text. We encourage all qualified individuals to apply, regardless of gender.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted as soon as possible.

- College Diploma OR Vocational Diploma in heavy-duty vehicle mechanics or a related field;

- Vocational training as a Service Advisor (a plus).