BDC Agent, bilingual – Automotive Call Center – 100% remote work possible

Bilingual Service BDC Agent – Automotive Call Centre – 100% Remote Work Available

BDC Solutions – Blainville, QC – Permanent position – Monday to Friday, between 8:00 a.m. and 5:00 p.m.

AT A GLANCE:

- Starting at $21.63 per hour, with increases based on performance;
- Daytime schedule, Monday to Friday: no evenings or weekends;
- 3 weeks of vacation starting in your first year;
- Paid training and weekly coaching.

We’re not just looking for someone to answer the phone. We’re looking for someone who wants to be part of a winning team.

WHO WE ARE:

BDC Solutions is a call centre specializing in the automotive industry. We manage Service Department appointments and customer follow-ups for our partner dealerships across Quebec.

What sets us apart isn’t just our results. It’s the way we work together to achieve them.

YOUR ROLE:

You’ll be the voice of the Service Department for our partner dealerships. Your responsibilities will include:

- Answer incoming calls and schedule maintenance and repair appointments;
- Follow up with customers whose vehicle maintenance is due or overdue;
- Confirm appointments and conduct post-service customer satisfaction surveys;
- Record every customer interaction in our CRM;
- Provide outstanding service on every call.

Already have dealership experience? Your experience will be valuable from day one.

WHAT WE OFFER:

Compensation:

- Starting salary of $21.63 per hour;
- Salary progression based on performance.

Flexibility:

- 100% remote work available;
- 22.5 to 40 hours per week, Monday to Friday, between 8:00 a.m. and 5:00 p.m.;
- 3 weeks of vacation starting in your first year.

Development:

- 2 weeks of paid initial training;
- Weekly one-on-one coaching and ongoing training;
- Real advancement opportunities, including the opportunity to mentor new team members.

And more:

- Work equipment provided;
- Free parking when in-office attendance is required;
- Recognition for outstanding employees;
- Supportive and accessible Team Leaders who are invested in your success.

WHAT WE’RE LOOKING FOR:

- Bilingual in French and English, both spoken and written, as our partner dealerships serve both French- and English-speaking customers;
- Comfortable on the phone and able to easily connect with people;
- Calm and efficient, even during high call volumes;
- Organized, independent and committed to quality work;
- High school diploma or equivalent experience;
- Customer service, call centre or dealership experience is an asset;
- Comfortable working remotely while staying connected with your team.

Most importantly, we’re looking for someone who wants a stable job and the opportunity to grow with us.

Send your CV via Auto-jobs.ca.