Customer Account Manager

Job Description

Essential Functions
 

• Build and maintain strong relationships with customers through regular communication and visits.
• Make sales calls on assigned commercial accounts at the customer's place of business. Increase sales by listening to and meeting current customers' needs and by continually promoting value-added products such as TechNet. Typically assigned 50-65 commercial accounts.
• Partners with National Account Managers to seek out and call upon potentially new major strategic customers and maintain good working relationships with current strategic accounts.
• Works with Commercial Sales Manager to identify new prospect accounts within each store territory and calls on prospect accounts to develop new business.
• Rotates between stores every two to three days, meeting daily with the store manager in the territory being covered for the day.
• Performs a consistent call schedule each week (12-15 calls per day), travelling within assigned stores' service or prospect area.
• Communicates effectively with store team members to improve competitive position and improve customer service levels.
• Promotes company programs, such as TechNet, CTI, etc., to customers and to installers.
• Identifies competitor strengths and weaknesses. Keeps abreast of all competitive products and programs.
• Provides assistance to store manager in resolving customer complaints or issues.

Education and Experience
 

• 1-3 years customer service and sales experience in automotive aftermarket industry.
• Must be motivated individual, with good negotiation and persuasion skills

Supervisory Responsibilities
 

• None

Certificates, Licenses, Registrations
 

• Bi-lingual language skills may be preferred in some areas.
• Associate's degree, or equivalent experience

Compensation Range: The range of expected compensation for this role is between 48,100.00 CAD and 61,300.00 CAD salary for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits:Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Please review some of our benefit highlights!
 

• Opportunity to work for one of the largest after-market auto parts provider in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Unlock earning potential with monthly or annual performance bonuses-eligibility varies by role.
• Access to a robust online training system for personal or leadership development
• A rewarding organizational culture through our team member recognition program
• Group health, dental, disability and life insurance coverage
• Employee discounts
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

Please be advised that this job posting is for a newly created position and is not for an existing vacancy.