Service Appointment Coordinator - 1 Year Contract

Service Appointment Coordinator - 1 Year Contract

Bolton Ford, Bolton, ON L7E 4C7

Are you a customer-focused professional with exceptional communication and organizational skills? We're looking for a Service Appointment Coordinator to be the first point of contact for our customers at Bolton Ford. In this role, you'll schedule service appointments, coordinate with the service team, and ensure every customer receives a seamless and positive experience from booking to vehicle drop-off. If you thrive in a fast-paced environment and enjoy delivering outstanding customer service, we'd love to hear from you.

Responsibilities:
 

• Schedule and confirm customer appointments efficiently to optimize dealership operation
• Greet clients professionally and assist with their scheduling needs
• Maintain accurate records of appointments and customer interactions
• Collaborate with the service team to coordinate customer visits
• Follow up with clients to confirm upcoming appointments and gather feedback
• Manage customer inquiries related to appointments via phone and email
• Follow up with customers after service visits
• Schedule appointments from call lists within the dealership customer database

Qualifications:
 

• Proven experience in appointment scheduling or customer service within the automotive industry or related field
• Excellent communication skills in English
• Strong organizational skills with attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficiency with CDK dealership management software is an asset
• Professional appearance
• Ability to work collaboratively within a team
• Positive attitude focused on delivering exceptional customer experiences

Experience (Preferred):
 

• Car dealership: 1 year
• Customer service: 2 years
• Service appointment coordination: 1 year
• CDK: 1 year

License/Certification:
 

• Ontario G Driving License with clean abstract (required)

The Rewards:
 

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package.
• Health Benefits - full-time employees have access to health, dental, long-term disability and life insurance.
• Growth Potential - we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
• Stock Purchase Program - Employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

Pay: $20.00/hr plus bonus pay

Vacancy: This is a 1 year contract role.

We thank all applicants for their interest -- please note due to the volume of applicants, only those selected for an interview will be contacted. 

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process 

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.