Job details
Job description
Join Teleperformance - Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision-making skills
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
About the Job
The Small Fleet Analyst will be responsible for effectively working assigned queues of fleet collection accounts. The incumbent will ensure timely collections of payments and/or provide assistance as needed to customers in the form of either an extension or restructure. Warrant compliance with all applicable regulations including both the local and global Credit Rules. Review and update fleet reporting on a monthly basis.
Responsibilities
What You Drive:
- Effectively work assigned queue of fleet collection accounts. Ensure timely collections of payments and/or provide assistance as needed to customers in the form of either an extension and restructure. Complete workout requests and provide workout recommendations to Collections Manager including a comprehensive analysis of the associated risk and benefits.
- Work with fleet and small business collections teams to minimize delinquency, coach new hires, analyze trends and process repossessions. Potential to work on legal files as they arise.
- Monitor SAC & Credit Rule requirements, verify compliance and adapt processes according to changes with these policies. Reporting must be consistently completed and status of fleet collections analyzed regularly. Compliance with both local and global credit rules, and any other applicable regulations to collections and recoveries.
- Continuous process, reporting and metric improvements for fleet. Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections and recoveries in Arrears Management. Support projects and special assignments as a subject matter expert.
- Provide support to Arrears Management Team with specialty, complex and vocational owner operator files when necessary.
Preferred Skills
- Bachelor's degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry.
- Previous experience in Customer Service, Collections
- Commercial Finance experience preferred.
- Strong communication and interpersonal skills whether in a leadership or group member role
- French & Hindi language speaking/writing is an asset.
Benefits & Perks
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid training and 2 weeks of annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Salary
- $30/hr + $2 bilingual premium
Location
- Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4 (3 days on-site and 2 days remote).
Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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