Service Manager / Fixed Operations

Groupe ALBI le Géant is seeking a passionate and results-oriented After-Sales Service / Fixed Operations Manager for its Nissan dealership in Repentigny.

Reporting to the General Managers, you will be responsible for the department’s overall performance, including operations, profitability, customer satisfaction, and team engagement.

Known for its culture based on transparency, collaboration, and performance, the ALBI Group offers an environment where communication is open and decisions are made in a spirit of trust and respect.

You will play a key role in achieving the dealership’s objectives by ensuring efficient, structured service that complies with the manufacturer’s standards.

Main responsibilities:

Administrative and operational management:

- Define departmental objectives in collaboration with management and ensure they are met;
- Develop, manage, and monitor the after-sales service operating budget;
- Maximize technicians’ productivity and efficiency;
- Ensure a consistently high level of quality in the work performed;
- Reduce return visits to the shop and optimize internal processes;
- Generate and analyze performance reports (KPIs);
- Ensure compliance with the manufacturer’s policies, particularly regarding warranties;
- Work closely with the parts department to ensure effective inventory management;
- Ensure regulatory compliance (health and safety, environment, etc.);
- Maintain a structured, safe, and high-performing work environment.

Human resources management:

- Recruit, train, supervise, and motivate the after-sales service team;
- Evaluate performance and ensure employee development;
- Plan schedules and ensure optimal operations management;
- Foster a culture of excellence, accountability, and continuous improvement;
- Promote a positive, collaborative, and results-oriented work environment;
- Lead regular team meetings.

Customer service:

- Ensure an exceptional customer experience at every stage of service;
- Effectively manage complaints and ensure their prompt resolution;
- Implement customer loyalty strategies;
- Monitor and improve customer satisfaction indicators (CSI).

Collaboration and ongoing improvement:

- Work closely with other departments within the dealership;
- Maintain professional relationships with manufacturer representatives;
- Participate in continuous improvement initiatives and the company’s growth;
- Manage specialized equipment and tools.

Key performance indicators (KPIs):

- Technician productivity and efficiency;
- Profitability of the after-sales department;
- Customer satisfaction rate (CSI);
- Return-to-shop rate;
- Compliance with manufacturer standards.

Job requirements:

- Significant experience in automotive after-sales service management;
- Excellent mechanical knowledge;
- Motivational leadership and strong team management skills;
- Strong organizational skills and ability to manage priorities;
- Excellent customer service skills;
- Bilingualism (French and English);
- Proficiency with computer tools (SERTI).

Why join Groupe ALBI le Géant?

- Competitive salaries within the industry;
- Comprehensive benefits package (insurance, dental, vision, and specialists);
- Group savings and retirement plan with employer contributions;
- Paid sick days;
- Additional time off during the holiday season;
- Employee discounts (purchases, service, and parts);
- Active social club (contests, activities, gifts, and raffles);
- Collaborative environment focused on innovation and performance.

Submit your resume via Auto-jobs.ca.