Customer Fleet Advisor

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Reporting to the Manager, Service Operations this role is responsible to deliver the maintenance services to customers through monitoring machine hour usage and coordinating appointments to complete services within specific on-time delivery parameters.

The salary range for this position is between $64 - $80K. The actual salary will be based on the successful candidates skills and experience.

If you are interested in joining our team please apply today!

Job Description:

 

• Manage customer interaction by responding to incoming service and customer inquiries and telephone calls, informing customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.
• Update monitoring spreadsheets, VisionLink and other contract administration tasks.
• Support other team members with training and overflow work.

Education & Experience:
 

• 3-5 years experience in customer service, Caterpillar dealership experience and/or experience in equipment, service, parts and/or warranty
• Infor M3 extensive working knowledge
• Understanding of financial impacts of contract management

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.