Service Manager

The primary responsibility of the auto center Manager is to lead the auto center team in delivering the ultimate customer experience in automotive repairs and service. He or she must guide the team in building a relationship of trust and loyalty with customers through high-quality automotive repairs and service, performed by a professional and competent team. In collaboration with the dealer, he or she sets sales and cost-control objectives and develops strategies to drive growth and increase the auto center’s profitability.

RESPONSIBILITIES AND DUTIES:

Customer Service:

- Establish and maintain a culture that prioritizes excellent customer service through training, supervision, coaching, and performance management.
- Develop a long-term strategy and action plan to attract and retain customers.
- Coach team members to ensure they provide excellent customer service.
- Hold the team accountable for delivering excellent customer service.

OPERATIONS:

- Recruit, train, motivate, recognize, and empower a team whose mandate is to help achieve the auto center’s sales and profitability goals.
- Improve the auto center’s sales and profitability. Monitor the operating budget by tracking sales and expenses.
- Evaluate and improve team productivity by demonstrating strong leadership and prioritizing motivation and teamwork.
- Communicate and ensure compliance with auto center, store, and company policies, as well as health and safety programs and rules.
- Promote workplace health and safety procedures.

REQUIREMENTS:

- Knowledge of market trends in the automotive service industry.
- Ability to work effectively with automotive parts ordering and work order management software.
- Good working knowledge of CoStar is a plus.
- Valid driver’s license in the province of employment.
- Experience in a management role in a customer service-oriented sector.
- Experience in a management role in the automotive service sector.
- Experience at a Canadian Tire Auto Centre is a plus.

LEADERSHIP | INTERPERSONAL SKILLS | VALUES AND RESULTS

Required skills and competencies:

Successful candidates will possess the following skills:

- Strong focus on customer service excellence.
- Deep commitment to Canadian Tire’s values of honesty, integrity, and respect. Personal commitment is essential.
- Entrepreneurial and results-oriented mindset, combined with strong administrative skills.
- Ability to meet customer needs professionally and build trust.
- Ability to lead and manage a team to achieve common goals in a constantly changing environment.
- Strong team-oriented approach.

Submit your resume via Auto-jobs.ca.