Phone Follow-up Agent

ALBI le Géant – Pre-Owned Cars, Mascouche

ALBI le Géant is seeking Follow-up Agents to support customer retention and the renewal of auto contracts. This position is ideal for individuals who are comfortable on the phone, customer-service oriented, and performance-driven, working in a structured and collaborative environment.

Job description:

Working closely with Sales Managers, the follow-up agent contacts existing customers to present tailored opportunities and generate qualified appointments at the dealership.

Key responsibilities:

- Contact existing ALBI Group customers;
- Present renewal offers and opportunities;
- Schedule and confirm appointments at dealerships;
- Document customer needs and information in internal systems;
- Collaborate with sales teams to ensure high-quality follow-up.

Desired profile:

- Experience in customer service (call center, sales, reception, or similar);
- Comfortable with outbound calls and telephone communication;
- Excellent command of French and English, both spoken and written;
- Self-motivated, positive attitude, and customer service-oriented;
- No automotive experience required (training and support provided).

Working conditions:

- Permanent, full-time position, onsite in Mascouche;
- Flexible day and evening schedule (until 7:00 PM at the latest) and some Saturdays;
- Commission-based compensation: $50,000 to $100,000+ per year, depending on performance;
- Comprehensive benefits package: group insurance, savings and retirement plans.

Why join ALBI le Géant:

- A supportive and structured work environment;
- Opportunities for advancement within a growing company;
- Additional holidays during the holiday season;
- Paid sick days;
- Active social club and employee discounts on vehicles, maintenance, and parts.

Submit your resume via Auto-jobs.ca. Only selected candidates will be contacted.