Service Manager

About us:

Laval Hino is a leading heavy-duty truck dealership, offering professional, fast, and customer-focused mechanical service. We serve a demanding commercial clientele and are committed to quality, precision, and efficiency.

We are currently seeking a Service Manager to lead the operations of the service department and ensure optimal workshop performance.

Job description:

The Service Manager is responsible for the overall management of the service department, including workshop supervision, staff management, operations planning, monitoring performance metrics, and ensuring a positive customer experience.

The ideal candidate has solid experience in workshop management (heavy-duty truck experience is a major asset), natural leadership skills, and a results-oriented approach.

Key responsibilities:

- Lead and supervise the daily operations of the service department;
- Manage the team (mechanics, technical advisors, clerks, technicians, etc.);
- Plan the workload and maximize workshop efficiency;
- Ensure a high level of customer satisfaction and manage complex cases;
- Monitor the department’s profitability (billable hours, productivity, margins);
- Oversee warranty claims and ensure compliance with Hino and Cummins procedures;
- Implement continuous improvement processes;
- Ensure compliance with occupational health and safety standards;
- Collaborate with the parts, sales, and general management departments;
- Train, mentor, and develop the team to achieve set objectives.

Requirements:

- Experience in mechanical service management (heavy-duty trucks or commercial vehicles is a plus);
- Minimum 3 to 5 years of team management experience in a workshop environment;
- Excellent customer service and problem-solving skills;
- Good understanding of diagnostic, repair, and maintenance processes;
- Ability to manage priorities and perform under pressure;
- Performance management skills;
- Knowledge of dealership management software (an asset);
- Valid driver’s licence;
- Bilingualism (French/English) is an asset.

Desired profile:

- Structured and motivating leader;
- Strong organizational skills;
- Results- and profitability-oriented;
- Proactive and professional attitude;
- Ability to improve processes and build a strong team.

What Laval Hino offers:

- Competitive salary based on experience;
- Group insurance;
- Pension plan;
- Competitive vacation time;
- Opportunities for advancement and job stability;
- Professional and growing work environment;
- Key position within the organization.

Submit your resume via Auto-jobs.ca.