Customer Protection

The Quality Customer Protection Specialist is responsible for safeguarding the customer experience by ensuring that vehicle quality concerns are proactively identified, accurately assessed, and effectively resolved. This role strengthens the connection between customer feedback, manufacturing performance, and quality system execution, ensuring alignment with corporate customer quality objectives. 

Specific Responsibilities include but are not limited to: 
 

• Monitor and analyze Customer Quality Results for assigned vehicle models to identify trends, risks, and improvement opportunities
• Contribute to the achievement of Customer Quality objectives through proactive issue identification and cross functional collaboration
• Lead the treatment of Manufacturing Nonconformities (NCs) as a priority, ensuring rapid containment, root cause analysis, and corrective action implementation
• Support alignment between standard quality methodologies and execution of Plant Quality Audits to ensure consistency, compliance, and robust issue detection
• Identify training gaps among plant auditors and contribute to strengthening auditing competencies
• Organize and deliver on-the-job training sessions to reinforce audit rigor, process understanding, and standard application
• Monitor action plans resulting from audit issues and ensure effective read across to prevent recurrence across similar processes or lines
• Update and maintain process audit checklists to reflect current standards, lessons learned, and evolving quality risks
• Partner with Quality Engineering, Control Tower teams, Plant Manufacturing, and Serial Life Quality to ensure transparency and alignment on customer impacting issues
• Support communication of new customer claims and nonconformities to relevant plant stakeholders, ensuring timely escalation and action

This position is for an existing vacancy.

Compensation: The salary range for this role is $75,000-$95,000.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

Basic Qualifications: 
 

• Bachelor's degree
• Minimum TWO (2) years related experience
• Strong communication skills, both written and verbal
• Rigorous and pragmatic
• Willingness to work off shift hours and weekends as needed
• Legally eligible to work in Canada

Preferred Qualifications: 
 

• Experience in a manufacturing/union environment
• Experience in structured problem solving
• Experience and understanding of data/statistical analysis